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- Orders can be cancelled or modified within 24 hours after being placed
- US Delivery Time: 10 - 15 business days (not included processing time)
- EU Delivery Time: 15 - 25 business days (not included processing time)
- International Delivery Time (Worldwide): 25 - 30 business days (not included processing time)
- Processing time: 2 - 5 business days
- Tracking Number: Once your order has been dispatched, we will send you the tracking number with the shipping information email so that you can track the package online.
- Worldwide Shipping Available: Excoolent ships products to most countries in the world. Shipping rates, fees and delivery time may vary depending on your country or region.
- Return & Exchange: In case of defective or damaged goods, we will send a replacement to you (No extra fee) within 30 days after your purchase.
- We want you to be satisfied with the products you buy from us.
- We have 24/7/365 ticket and email support. Please contact us at firstname.lastname@example.org if you need any assistance.