All items offered on Excoolent are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, DHL, EMS, Local Post…
Covid-19 Updates on Delivery Time:
Currently, all goods coming into the US will be kept and delayed until they are disinfected to minimize the spread of the Covid-19. This is likely to result in an additional 5-7 business days transit time.
Please note that Due to the COVID-19 (Coronavirus) outbreak, government regulations may prevent us from shipping your order on time. We are working to implement contingency plans and will send your order as soon as possible. If you encounter any issues with your order, please contact our customer support team at email@example.com, we will be happy to assist.
We process orders between Monday and Friday. Orders will be processed within 2 – 5 business days of ordering and shipped the day after the processing day. Please note that we do not ship on weekends.
Countries We can Ship to:
We ship worldwide.
The approximate shipping time accords to each country:
- US Delivery Time: 10-15 business days (not included production time)
- International Delivery Time: 20-25 business days (not included production time)
- Processing time: 2-5 business days
- Due to the current situation, shipping time will be delayed by 10-15 days, hopefully for everyone to understand
*Please note that these are estimated delivery times only.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for the update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Please note: If the orders contain multiple items, those ones will be shipped in separate packages. Therefore, the time frame for delivery of each item will be different . You will receive a tracking number for each package that ships separately.